Walmart Visa Gift Card
Frequently Asked Questions

Just "click" a question for the answer.


How do I use my Gift Card?

If your Card was purchased before April 1st, 2013, simply present it to the merchant, select the "credit" payment option and sign the sale receipt. If your Card was purchased after April 1st, 2013, you may still use the "credit" payment option, or you may select the "debit" payment option and use the last 4 digits of your Card as your personal identification number (PIN).

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Where can I use my Gift Card?

Use your Walmart Visa Gift Card everywhere Visa debit cards are accepted in the U.S. and the District of Columbia. The card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. The card may not be accepted at merchants that require manual card imprints. 

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What should I do when I receive my Gift Card?

  • Your Card is automatically activated when it is purchased.  Before using your Card, you must sign the Card on the back where indicated.

  • Write down your Card number and the Customer Service number on a separate piece of paper in case your Card is lost, stolen, or destroyed.

  • It is a good idea to register your Card at www.walmartgift.com.


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Why should I register my Card?

You will need to register your Card if you want to shop online, by mail or by phone. Most merchants require address information. Registering your card should prevent your transaction from being declined, as long as you have enough money to cover the purchase price. Additionally, by registering the Card, we can establish your relationship to the Card in the event it is lost, stolen, or destroyed.

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Why can't I register my Gift Card?

Please look at the back of your card to determine the issuing bank.
Gift Cards issued by Sunrise Banks, N.A., formerly University National Bank are not available for sale in Connecticut, New Hampshire, or Vermont. Residents of these states will not be able to register the Gift Card. If you reside in one of these states, you can obtain a refund provided that the original balance on the card has not changed. Gift Cards issued by GE Capital Retail Bank are not available for sale in Connecticut, Hawaii, Maine, New Hampshire, Rhode Island, New Jersey, Vermont, Massachusetts, or New York. Residents of these states will not be able to register the Gift Card. If you reside in one of these states, you can obtain a refund provided that the original balance on the card has not changed.

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How can I find out my Card balance?

You can check your balance for free at any Walmart register, online at www.walmartgift.com, or at 1-866-633-9096 using the Automated Phone System.

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How do I make purchases online?

Some merchants may require that you register your Card at www.walmartgift.com prior to making an internet, mail, or phone order purchase. The information you provide during registration must be the same as the information you provide to the merchant, otherwise your transaction may be declined.

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How do I pay for an item which costs more than the balance on my Gift Card?

To purchase an item that costs more than the balance of your Card, you must provide a second payment method – such as cash, check or credit card – to pay for the difference.  Let the cashier know in advance how much you would like to pay with each type of payment.  Not all merchants will accept two forms of payment.

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Can I use my Gift Card at gas stations?

Yes, but you must pay inside the Gas Station.  You can not use your Card to pay at the pump. 

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Can I use my Gift Card internationally?

No.  The Gift Card can only be used in the United States.

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Can I use my Gift Card for recurring billing?

No. Your Card cannot be used for recurring billing.

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Can I transfer the balance or funds from my Gift Card to another card or account?

Funds on the Card are not transferable to another card or account.

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Can I withdraw cash at ATM or POS locations with my Gift Card?

No.  The Card cannot be used for cash withdrawals.

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Does my Walmart Visa Gift Card have a PIN number?

If the gift card was purchased after April 1st, 2013, your PIN is the last four digits of your card number.However, there is no ATM access, and no cash back.If the gift card was purchased before April 1st, 2013, it does not have a PIN number and cannot be used at locations that require the use of a PIN.

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Why is the merchant seeking authorization for more than what is on my receipt?

Certain merchants may ask us to authorize the transaction in advance and may estimate the final value. For example, a restaurant may ask us to authorize a payment 20% above your total bill to cover any tip amount. The actual amount you pay will not exceed the amount of the bill plus the tip added by you (the tip amount is at your discretion). The initial authorization will remain on your Card until the actual transaction is posted to your Card, which can take up to 10 days.

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What do I do if my Card is declined?

If your Card is declined, you should check your balance either at www.walmartgift.com or by calling 1-866-633-9096.

If you have sufficient funds remaining on your Card, please consider that the merchant may be adding a tip or some other amount to the transaction total.  You may ask the merchant to authorize a specific dollar amount, but the merchant may not agree to your request. Additionally, please remember that your Card cannot be used for cash withdrawals, gambling, recurring payments, or paying at the gas pump.

If you do not have sufficient funds, see section "How do I pay for an item which costs more than the balance on my Gift Card".

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What if I need to return an item I purchased using the Gift Card?

Return the item to the merchant you originally purchased it from. The merchant may post a credit to your Gift Card instead of giving you a cash refund.

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What if my Card has expired?

You can request a replacement Card online at www.walmartgift.com or by calling 1-866-633-9096.

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What if my Card was lost or stolen?

If you believe your Card has been lost or stolen, report it on-line at www.walmartgift.com or call 1-866-633-9096 as soon as possible. You must have the card number, 3 digit security code and expiration date to report your card lost or stolen.

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What do I do if I have a question or think there is an error on my card?

In case of errors or questions on your Card transactions you should call us at 1-866-633-9096 or print and complete a Transaction Dispute Form and fax to: (866) 963-6224 if you do not have access to a fax, please mail to: Walmart Visa Gift Card, P.O. Box 1187, Monrovia, California 91017 as soon as you can. Contacting us immediately after you notice an error on your card transaction history is the best way to protect your money and ensure that you are within the allowed timeframes to dispute purchases. Click here for more details. You may request a written history of your transactions at any time by calling or writing us. When notifying us, you will need to tell us:
  • Your name and Card number.
  • Why you believe there is an error, and the dollar amount involved.
  • Approximately when the error took place.

If you provide this information orally, we may require that you send your complaint or question in writing within sixty (60) calendar days of the date of the transaction in error.

Once your written dispute has been received, we will determine whether an error occurred within sixty (60) calendar days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to ninety (90) days to investigate your complaint or question.  If we decide to do this, we will notify you verbally or in writing.  If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days of the date of the transaction in error, we may not credit your Card. 

We will tell you the results within three (3) business days after completing the investigation.  If we decide that there was no error, we will send you a written explanation.  Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section.

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Can I reload my Gift Card?

No.  Your Gift Card is not reloadable.

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What are the fees associated with the Gift Card?

Purchase Fee - $25 Gift Card $3.44
Purchase Fee - $50 Gift Card $3.94
Purchase Fee - $100 Gift Card $5.44
Purchase Fee- Variable Load, $25-$500 Gift Card $4.94
Monthly Maintenance Fee after you do not make a purchase with the Walmart Visa Gift Card for 12 consecutive months. $0.94
If your card was issued by Sunrise Banks, N.A., formerly University National Bank, this fee is not applicable.

If your card was issued by GE Capital Retail bank, this fee is $0.94.

Please look at the back of your card to determine which bank issued your card.

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What are the values in which I can purchase a Gift Card?

The Walmart Visa Gift Card comes in fixed denominations of $25, $50 or $100 and variable denominations between $25-$500.

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How do I purchase the Walmart Visa Gift Card?

You can purchase the Walmart Visa Gift Card in participating Walmart locations. For a location near you, please visit www.walmartgift.com.

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What if I spent all of the funds on the Card?

Once all of the funds on the Card have been spent, the Card cannot be used for other purchases.  If you are sure you will not return any products purchased with the Gift Card, we recommend you destroy the Card.

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Where can I find the Card Number for my Card?

Your Card number is the 16 digit number located on the front of your Card.

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Where can I find the Security Code for my Gift Card?

Your Security Code is the three digit number located on the signature panel on the back of your Card.  It is also sometimes referred to as a CVV number.

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