How do I use my Gift Card?

Present it to the merchant, select the "credit" payment option and sign the sale receipt. Or you may select the "debit" payment option and use the last 4 digits of your Card as your Personal Identification Number (PIN).

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Where can I use my Gift Card?

Use your Walmart Visa Gift Card everywhere Visa debit cards are accepted in the fifty (50) states of the United States and the District of Columbia, excluding Puerto Rico and the other United States territories. The Card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the United States or the District of Columbia. The Card may not be accepted at merchants that require manual Card imprints.

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What should I do when I receive my Gift Card?

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How can I find out my Card balance?

You can check your balance for free at any Walmart register, online at www.walmartgift.com, or by calling us at 1-866-633-9096 using the Automated Phone System.

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How do I make purchases online?

Some merchants may require that you register your Card at www.walmartgift.com prior to making an internet, mail, or phone order purchase. The information you provide during registration must be the same as the information you provide to the merchant, otherwise your transaction may be declined.

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How do I pay for an item which costs more than the balance on my Gift Card?

To purchase an item that costs more than the balance of your Card, you must provide a second payment method – such as cash, check or credit card – to pay for the difference. Let the cashier know in advance how much you would like to pay with each type of payment. Not all merchants will accept two forms of payment.

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Can I use my Gift Card at gas stations?

Yes, but you must pay inside the Gas Station. You cannot use your Card to pay at the pump.

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Can I use my Gift Card internationally?

No. The Gift Card can only be used in the fifty (50) states of the United States and the District of Columbia, excluding Puerto Rico and the other United States territories.

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Can I use my Gift Card for recurring billing?

No. Your Card cannot be used for recurring billing.

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Can I transfer the balance or funds from my Gift Card to another Card or account?

Funds on the Card are not transferable to another Card or account.

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Can I withdraw cash at ATM or POS locations with my Gift Card?

No. The Card cannot be used for cash withdrawals.

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Does my Walmart Visa Gift Card have a PIN number?

Your PIN is the last four digits of your Card number. However, there is no ATM access, and no cash back.

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Why is the merchant seeking authorization for more than what is on my receipt?

Certain merchants may ask us to authorize the transaction in advance and may estimate the final value. For example, a restaurant may ask us to authorize a payment 20% above your total bill to cover any tip amount. The actual amount you pay will not exceed the amount of the bill plus the tip added by you (the tip amount is at your discretion). The initial authorization will remain on your Card until the actual transaction is posted to your Card, which can take up to 10 days.

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What do I do if my Card is declined?

If your Card is declined, you should check your balance either at www.walmartgift.com or by calling us at 1-866-633-9096.

If you have sufficient funds remaining on your Card, please consider that the merchant may be adding a tip or some other amount to the transaction total. You may ask the merchant to authorize a specific dollar amount, but the merchant may not agree to your request. Additionally, please remember that your Card cannot be used for cash withdrawals, gambling, recurring payments, or paying at the gas pump.

If you do not have sufficient funds, see section "How do I pay for an item which costs more than the balance on my Gift Card".

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What if I need to return an item I purchased using the Gift Card?

Return the item to the merchant you originally purchased it from. The merchant should post a credit to your Gift Card.

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What if my Card has expired?

You can request a replacement Card online at www.walmartgift.com or by calling us at 1-866-633-9096.

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What if my Card was lost, stolen or I have unauthorized transactions?

Refer to your Cardholder Agreement for complete details.

If you have registered the Card and subsequently believe the Card is lost or stolen or a transaction has been made using the Card or Card information without your permission, contact Customer Service IMMEDIATELY at (866) 633-9096. We will ask for the Card number and other identifying details. We cannot assist you if you did not register the Card prior to the loss or theft of the Card or the unauthorized transaction. We reserve the right to investigate any claim you may make with respect to a lost or stolen Card or unauthorized transaction, and you agree to cooperate with such investigation. We may not be able to assist you if you do not contact us within 60 days of the unauthorized transaction. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM THE LOST OR STOLEN CARD BEFORE YOU NOTIFY US.

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Can I reload my Gift Card?

No. Your Gift Card is not reloadable.

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What are the fees associated with the Gift Card?

The Walmart Visa Gift Card comes in various fixed denominations and variable denominations between $25-$500.

	Purchase Fee
Fixed Denominations	$5.44 or less Please look at the front of the Card to determine the purchase fee
Variable Denominations between $25-500	$4.94 Please look at the front of the Card to determine the purchase fee
Monthly Maintenance Fee after you do not make a purchase with the Walmart Visa Gift Card for 12 consecutive months.	If your Card was issued by Green Dot Bank or Sunrise Banks, N.A., this fee is not applicable. Please look at the back of your Card to determine which bank issued your Card.

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What are the values in which I can purchase a Gift Card?

The Walmart Visa Gift Card comes in various fixed denominations and variable denominations between $25-$500.

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How do I purchase the Walmart Visa Gift Card?

You can purchase the Walmart Visa Gift Card in participating Walmart locations. For a location near you, please visit www.walmartgift.com.

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How do I close my Gift Card?

Your gift card will remain active and can be used until the funds are spent down to a $0 balance. There is no process to close a Gift Card.

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What if I spent all of the funds on the Card?

Once all of the funds on the Card have been spent, the Card cannot be used for other purchases. If you are sure you will not return any products purchased with the Gift Card, we recommend you safely destroy the Card.

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Where can I find the Card Number for my Card?

Your Card number is the 16 digit number located on the front of your Card.

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Where can I find the Security Code for my Gift Card?

Your Security Code is the three digit number located on the signature panel on the back of your Card. It is also sometimes referred to as a CVV number.

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